Service Desk Knowledge Base Examples

When you click on this link you re shown a screen that explains how to create an advanced search query using confluence search syntax including wildcards for more precise knowledge base search queries.

Service desk knowledge base examples.

When you link a confluence knowledge base to your service desk a search help link appears below the search field. 26 best knowledge base examples regularly updated list of helpjuice powered knowledge base examples. These resources address a wide range of tech questions and concerns allowing. We have both products on prem.

Project admins can set up a knowledge base so your team can write and share helpful articles such as how tos faqs and support questions and let customers self serve instead of raising a request. Email phone or skype. A lot of the time a knowledge base is the first point of contact your customer has before contacting someone so a delightful experience can certainly win them over to using the knowledge base as opposed to contacting. Live help desk examples and helpdesk example knowledge base examples knowledgebase example.

Solarwinds service desk offers an employee self service portal with a knowledge base help desk full of step by step articles and tutorials. Every knowledge base you see uses one of our dozens of helpjuice themes. Use these 10 stellar knowledge base examples for inspiration. The service desk knowledge.

Jira service desk and or confluence knowledge base examples madelinebarr may 01 2018 hi everyone we are going to be creating a confluence kb and integrate it with our jira sd. A knowledge base is arguably one of the most important tools that your organization s it service desk needs. Without a knowledge base your organization runs the risk of inconsistent support lengthy telephone calls and unhappy customers to name but a few of the associated issues.